Frequently Asked Questions

Is my garden/venue suitable?

Your garden/venue must have adequate space to enable the inflatable to be set up safely.
An additional 2ft is required either side of the castle to allow for movement, and 3ft at the back for the blower. Therefore if you are hiring a 12x12 castle you will require a minimum space of 16ft wide and 15ft long.
Each inflatable has at least 6 anchor points that must be staked into the ground to ensure the castle does not lift. Therefore outdoor hires must be on grassed areas. Sandbags are used for indoor hires.
For safety reasons inflatables must also be on a reasonably flat area, free of obstructions.
If you are unsure, please contact us and we will be happy to arrange a site visit to confirm suitability. If you do not request a site visit and on the day of booking the venue is deemed un-suitable, we will have no option but to cancel the booking and you may still be charged.

What electricity requirements are needed?

A standard 3 pin power socket is needed within 25 metres, otherwise please Contact Us to discuss.

What are the safety requirements?

You will get a full Health & Safety briefing and instructions on how to operate your inflatable and equipment on delivery.

How do I pay?

You can pay by Cash on the day, Bank Transfer or Cheque (Transfers and Cheques must be paid in advance)

What time do you deliver?

Garden Hires are delivered between 8am-12 noon, for indoor or events we will deliver at agreed times with the customer. Please contact us to agree venue times before placing an order

What time can I have my inflatable until?

We start outdoor collections at 5pm, we will let you know an approximate time for collection on delivery.

Can I hire my item for longer?

Yes all of our items can be hired upto 7pm, if you are hiring more than 1 item, only one late collection charge will apply.

Can I hire my equipment over night?

Yes all our equipment can be hired for collection the following day for an additional £45 charge minimum.

Can someone stay with my hired item?

A member of staff can stay with the item from only £25 per hour. Please ask for details and availability.

What happens in the event of adverse weather?

In the event of adverse weather such as high winds over 24mph (including gusts) your booking may be cancelled at short notice or postponed until the winds subside. We may also cancel in hail, icy or snowy conditions.

Rain is not considered to be an adverse weather and all bookings would go ahead as planned if rain was forecast.

mig you wish to cancel due to wet weather our standard cancellation policy would apply.

Minimum Charges

Some of delivery areas carry a minimum order value in order for us to be able to deliver to you, particularly areas with a higher delivery charge. We’ll get in touch if this effects your order.

Can I cancel my booking?

You can cancel your booking up-to 72 hours before your hire. (booking fees are non refundable, usually £25)

If you cancel within 72 hours we will still charge 100% of the hires original charge.

This includes cancellations on delivery, not answering at the property or where we cannot gain access or the area isn’t suitable for the items in your order.

Delivery Policy

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process.

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.